Privacy notice.
How Derby Knotweed Co Ltd uses personal information when you contact us through this website.
Last updated: 3 October 2026.
Who is responsible for your information?
Derby Knotweed Co Ltd is responsible for the personal information it receives through this website. You can contact us at info@derbyknotweed.co.uk or on 07899 629625.
What we collect
When you make an enquiry we may collect your name, email address, telephone number, site postcode, the details you provide about the property or site, and photographs you choose to send.
Why we use it
We use enquiry information to respond to you, understand the site, provide quotations or requested information, arrange surveys or treatment, and keep appropriate business records. Depending on the circumstances, this processing is necessary to take steps at your request before entering a contract, to perform a contract, or for our legitimate interests in responding to and administering genuine business enquiries.
Website form provider
The enquiry form is transmitted using FormSubmit, a third-party form-processing service. Information submitted through the form is therefore processed by that service to deliver the enquiry to Derby Knotweed. You can review FormSubmit’s privacy information ↗.
Sharing and retention
We do not sell personal information. We may share information with service providers where needed to operate the business or deliver an agreed service, and where required by law. We keep enquiry and customer information only for as long as reasonably necessary for the purpose for which it was collected, including appropriate legal, insurance and business-record requirements.
Your rights
UK data-protection law gives individuals rights over their personal information in certain circumstances, including rights of access, correction, erasure, restriction and objection. Contact us if you want to exercise a right or ask how your information is being used.
You can also raise concerns with the UK Information Commissioner’s Office if you are unhappy with how personal information has been handled.
Photographs
Please avoid sending photographs that contain unnecessary personal information, identifiable people, documents, vehicle registrations or other sensitive details. Send only what is useful for assessing the plant or site.